Table of Contents
- What is the VisaOne Platform?
- Stage 1: Create Your Company Account
- Stage 2: Submit an Order Inquiry
- Stage 3: VisaOne Review & Pricing Confirmation
- Stage 4: Secure Payment
- Stage 5: Complete the Application Forms
- The MyCareersFuture (MCF) Job Advertisement — Managed for You
- Complimentary Education Verification
- Stage 6: Document Verification
- Stage 7: MOM Submission & Real-Time Status Updates
- Stage 8: IPA Issued — In-Principle Approval
- Stage 9: Pass Issuance
- Stage 10: Pass Delivered — Process Complete
- Handling Rejections & Appeals
- Renewals
- Frequently Asked Questions
What is the VisaOne Platform?
The VisaOne (VOS) Platform is Singapore's dedicated corporate visa processing portal. Sponsoring companies use it to manage the end-to-end journey of their Employment Pass (EP), Dependant Pass (DP), and S Pass applications — from the initial order inquiry through to MOM approval and physical card delivery. This guide walks you through every stage so you know exactly what to expect.
Pro-Tip: Zero Guesswork
Every stage of your application is tracked in real time on your company dashboard. You will receive email notifications at every key milestone — so you never have to chase us for an update.
Stage 1: Create Your Company Account
Everything begins at the VisaOne Portal. Registration is free and takes under five minutes.
What you need:
- Your full name and a corporate email address
- Your company's registered name as filed with ACRA
- Your company's UEN (Unique Entity Number)
How it works:
- Visit VisaOne Registration page to create an account.
- Enter your corporate email, company name, and UEN.
- Check your inbox for a verification email and click the confirmation link.
- Once verified, you are logged in and your company workspace is ready.
Your UEN is used to uniquely identify your company in the system. If your company already has an existing account with VisaOne, registering with the same UEN will link you to that existing company profile — no duplicate records are created.
Note: If you received an invitation code from VisaOne (for example, if you are being added to an existing company workspace), enter it during registration. Invitation codes link you directly to the correct company and role — no UEN entry is required.
Stage 2: Submit an Order Inquiry
Once logged in, you can start a new application by submitting an Order Inquiry. This is a lightweight intake form — no payment is required at this stage.
Navigate to: Dashboard → New Application
What you provide:
- The type of pass required: Employment Pass (EP), Dependant Pass (DP), S Pass, or a combination
- Basic candidate details: full name and email address for each applicant
- Any additional pass types (e.g., DPs for the EP holder's spouse and children)
- For Employment Pass roles: whether you want VisaOne to manage the MyCareersFuture (MCF) job advertisement for you, or you intend to post it yourself
MCF, your choice: Right here in the inquiry you decide who handles the mandatory MCF job posting. Let VisaOne manage it end-to-end for your convenience, or declare an existing/self-posted advertisement — either way, we confirm the requirement (or exemption) during review. See The MyCareersFuture (MCF) Job Advertisement — Managed for You for the full process.
What happens after submission: Your inquiry is created in our system with a status of Awaiting Review. A VisaOne consultant is notified and will begin reviewing your request in one business day.
Stage 3: VisaOne Review & Pricing Confirmation
Our team reviews your inquiry to confirm the scope of work, verify that the services requested are correctly configured, and calculate the final service fee.
During this stage, your consultant may:
- Adjust the number or type of passes if required (e.g., adding MCF job posting if FCF advertising is mandatory for the role)
- Contact you by email if additional clarification is needed
What happens next: Once the review is complete, the inquiry is finalized. You will receive a payment request email containing a secure payment link. The inquiry status on your dashboard updates to Awaiting Payment. Optional addons and government fees are separate and shown in the cost breakdown.
Flat-Rate Pricing: VisaOne operates on transparent flat-rate pricing — $800 for a new Employment Pass and $400 for a Dependant Pass. There are no hidden hourly charges.
Stage 4: Secure Payment
Click the payment link in your email (or navigate to it from your dashboard). The payment page displays a full order summary — the number and type of passes, and the total amount due.
Payment is processed securely via our payment gateway. You can pay using a credit or debit card.
Once payment is confirmed:
- You receive an automated payment confirmation email with your receipt.
- Your inquiry is promoted internally to a full Job Order — the formal case record our team uses to manage your applications.
- The status on your dashboard updates to reflect that processing has begun.
Stage 5: Complete the Application Forms
After payment, your Job Order is active and the application data collection begins. You will receive separate email links for two distinct forms:
Employer Form (HR Representative)
Filled in by the sponsoring company's HR manager or authorised representative.
Covers:
- Company details (name, UEN, business activity, registered address)
- Job title, job description, proposed salary, and requested pass duration
- MyCareersFuture (MCF) advertising status — if you have already posted a qualifying job ad you can share its details here; otherwise VisaOne posts and manages the MCF advertisement for you (see MCF section below)
- Recruitment details: how many local candidates were interviewed, offered roles, or hired
- Names and contact details of authorised signatories and IPA recipients
Candidate Form (the Foreign Professional)
A secure, unique link is sent directly to the candidate's email address.
Covers:
- Personal details: full name, date of birth, nationality, gender, marital status, religion
- Passport details: number, issue date, expiry date
- Current residential address and contact number
- Singapore immigration history (previous or current passes)
- Work history (at least one role, up to two)
- Education history (institution, degree title, and dates)
- Professional memberships (optional)
Documents to upload:
- Passport biographical data page (clear scan)
Note on qualifications: You don't upload education certificates here. VisaOne verifies the candidate's qualifications through an MOM-approved screening provider that collects them directly — see Complimentary Education Verification below.
Document Standards: All uploads must be clear, legible scans in PDF, JPG, or PNG format. All information must be entered in English. Certified translations are required for non-English documents — contact us if you need this service.
Tracking: Your dashboard shows the completion status of both the Employer and Candidate forms in real time. You can monitor whether forms have been sent, are in progress, or have been submitted.
The MyCareersFuture (MCF) Job Advertisement — Managed for You
Before most Employment Pass applications can be submitted, Singapore's Fair Consideration Framework (FCF) requires the role to be advertised to local jobseekers on the government's MyCareersFuture (MCF) portal. This is one of the most common areas where applications stall — so VisaOne manages the entire MCF process on your behalf as part of our service.
Why the MCF advertisement is required
The FCF exists to ensure employers fairly consider Singaporean candidates before hiring a foreign professional. For most EP roles, MOM expects evidence that the position was genuinely open to locals.
The core rules:
- The job must be advertised on MyCareersFuture for a minimum of 14 consecutive calendar days.
- The advertisement must be open to all and reflect the actual job title, salary range, and requirements of the EP application.
- The EP application can only be submitted after the 14-day advertising period has elapsed.
Exemptions: Some roles are exempt from the MCF advertising requirement — for example, jobs with a fixed monthly salary of $22,500 or more, roles in companies with fewer than 10 employees, or intra-corporate transferees. During your inquiry review (Stage 3), your VisaOne consultant confirms whether your role is exempt, so you never post an ad you don't need.
How VisaOne manages the MCF process for you
You don't have to navigate the MyCareersFuture portal, draft a compliant advertisement, or track posting dates yourself. VisaOne handles the MCF job posting end-to-end:
- Eligibility check. We first confirm whether your role actually requires an MCF advertisement, or qualifies for an exemption — saving you unnecessary steps.
- Compliant ad creation. Using the job details from your Employer Form, we draft an advertisement that matches your EP application exactly (title, salary, requirements), so there is no mismatch for MOM to flag.
- Posting & monitoring. We post the advertisement and track the mandatory 14-day window for you. Your dashboard shows the FCF Job Posting status so you always know where things stand.
- Compliance record. We retain the advertisement URL and posting dates as part of your application's compliance trail, ready in case MOM requests evidence.
- Ready to submit. The moment the advertising period closes, your application moves forward — no delay waiting on a manual handoff.
Already advertised? If your company has already posted a qualifying MCF advertisement for this role, just tell us. You can declare the existing job posting during order creation, and we will use it instead of creating a new one.
This managed approach removes the single most common source of EP delays and rejections — getting the FCF advertising step wrong — and lets your HR team focus on the hire, not the paperwork.
Complimentary Education Verification
Under the COMPASS framework, a candidate's qualifications (the C2 criterion) are a major factor in EP approval. MOM verifies degrees through a defined list of approved background-screening processes, and a qualification that cannot be verified — or is flagged as "Non-Genuine" — is one of the leading causes of EP rejection.
To protect your application, VisaOne provides complimentary education verification on every eligible Employment Pass application — at no additional cost.
Why qualification verification matters
- COMPASS points: A verified qualification from a recognised institution earns C2 points that can be decisive in reaching the 40-point pass mark.
- Avoiding "Non-Genuine" flags: If MOM cannot authenticate a degree, the application is typically rejected outright — and re-applications draw additional scrutiny.
- Faster, cleaner approvals: Catching a verification issue before submission is far cheaper and faster than appealing a rejection afterward.
How our education verification works
- Qualification details. During the Candidate Form (Stage 5), the candidate provides their institution and degree details — you do not need to upload the education certificates yourself.
- MOM-approved screening. VisaOne engages an MOM-approved verification provider who independently collects and authenticates the candidate's qualifications directly from the source. This is the same standard of verification MOM relies on, handled for you end-to-end.
- Pre-submission review. Once the verification result is back, our consultants confirm the qualification is genuine and recognised, and that the details match exactly what will be declared to MOM.
- Translation support. Where supporting documents are not in English, we identify this early and arrange certified translations that meet MOM's standards.
- Golden Record accuracy. Verified qualification data is locked into your application's "Golden Record," ensuring what MOM sees is accurate and consistent.
The bottom line: Education verification is one of the highest-risk steps in an EP application. By including it as a complimentary service, VisaOne removes a common rejection trigger before your application is ever filed — giving your candidate the strongest possible footing under COMPASS.
Read our full guide to MOM's education verification requirements →
Stage 6: Document Verification
Once forms are submitted, our consultants review all uploaded documents for completeness, legibility, and MOM compliance.
If any document requires correction (for example, a passport scan is unclear, or a certificate needs a translation), you will receive an email notification with specific feedback. The system keeps a full log of every document action — uploaded, under review, verified, or returned for re-submission.
This verification loop continues until every required document is confirmed as Verified in the system. VisaOne's proprietary technology and well defined processes ensure all documents are instantly checked and reviewed to ensure compliance and correctness.
Once all documents pass, the application is ready for MOM submission.
Stage 7: MOM Submission & Real-Time Status Updates
With all documents verified, our consultants handle the official filing with the Ministry of Manpower (MOM) on your behalf.
Your dashboard tracker updates through the following stages:
- FCF Job Posting — MCF advertisement period being tracked (if applicable)
- Documents Verified — All documents cleared for submission
- Submitted to MOM — Application filed; MOM processing underway
- MOM Processing — MOM is reviewing the application (typically 1–3 weeks)
- IPA Issued — In-Principle Approval received ✅
You receive a real-time email notification the moment each milestone is reached. If MOM requests additional information or documents during processing, our team coordinates the response and keeps your tracker updated.
Stage 8: IPA Issued — In-Principle Approval
When MOM issues an In-Principle Approval (IPA), it means the EP application has been approved. VisaOne will notify you immediately by email.
What the IPA means:
- The application is officially approved — the candidate is cleared to take up employment at your company.
- The IPA letter typically serves as a single-entry visa if the candidate is currently overseas. Check the IPA document carefully for entry validity.
- The IPA is generally valid for 6 months, within which the pass must be formally issued.
Your action: Forward the IPA to the candidate so they can make travel arrangements if they are not yet in Singapore.
Stage 9: Pass Issuance
After the candidate arrives in Singapore, the pass must be formally issued. Our team handles the issuance request on your behalf.
Steps involved:
- Arrival confirmation: Provide the candidate's Singapore arrival date and residential address for card delivery.
- Notification Letter: Once issued, MOM generates a Notification Letter. This document is valid for one month and allows the candidate to begin work and travel in and out of Singapore while the physical card is prepared.
- Biometric registration (if required): First-time applicants, or those whose biometrics are not yet on record, must book an appointment at the MOM Services Centre to register their fingerprints and photo. The Notification Letter will state whether this is required.
- EP Card delivery: The physical EP card is delivered to the registered address within approximately 5 working days after successful biometric registration.
Stage 10: Pass Delivered — Process Complete
Once the physical pass card is delivered, the status on your dashboard updates to Pass Delivered. Your case is complete.
VisaOne retains a full compliance record for each application, including all documents, status history, and audit logs — available on your dashboard for future reference.
Handling Rejections & Appeals
If MOM rejects the application, VisaOne will notify you immediately and explain the advisory reasons provided. Our consultants can assist you in preparing and submitting an appeal via the MOM portal within 3 months of the rejection notification.
Common grounds for successful appeals include:
- Providing additional salary documentation to support C1 COMPASS benchmarking
- Submitting clearer qualification verification from an MOM-approved screening agency
- Adjusting the job scope or COMPASS supporting criteria
Our team will advise you on the strongest path forward.
Renewals
EP renewals follow the same platform workflow — an order inquiry, payment, form collection, and MOM submission. Key differences:
- Renewals are exempt from FCF job advertising — no MyCareersFuture posting is required.
- The VisaOne renewal fee is $400 (compared to $800 for a new EP application).
- Existing candidate documents already verified on the platform are reused — no need to re-upload credentials from a previous application.
Read our full EP Renewal Guide →
Frequently Asked Questions
Q: How long does the entire process take?
From order submission to IPA, the typical timeline is 4–6 weeks — broken down as approximately 1–2 weeks for data collection and internal review, and 1–3 weeks for MOM processing. Complex cases or those requiring additional MOM information may take longer.
Q: Can I track the status of my applications at any time?
Yes. Your company dashboard provides a 24/7 live status tracker for every active case, from "Awaiting Review" through to "Pass Delivered."
Q: What happens after I pay — do I need to do anything immediately?
After payment, you will receive email links for the Employer and Candidate forms. Completing these forms promptly is the most important action you can take to avoid delays. The sooner both forms are submitted, the sooner we can begin verification.
Q: Can multiple people from our HR team access the same company account?
Yes. Additional team members can be invited to your company workspace with either a submitter role (can create orders and upload documents) or a viewer role (read-only access to your company's cases). Contact our support team to arrange additional access.
Q: Are MOM government fees included in VisaOne's flat rate?
All fees — VisaOne's service charge and applicable MOM government disbursements — are included in the single payment you make in Stage 4. There are no separate billing steps after you pay.
Q: Do I have to post the MyCareersFuture (MCF) job advertisement myself?
No. VisaOne manages the MCF job advertisement for you as part of our service — we confirm whether your role even requires it, draft a compliant ad that matches your EP application, post it, and track the mandatory 14-day window. If you've already posted a qualifying ad, you can simply declare it during order creation and we'll use that instead.
Q: Is education verification an extra cost?
No. Complimentary education verification is included on every eligible Employment Pass application. We check the candidate's qualifications against COMPASS C2 expectations before submission, identify when a formal MOM-approved screening report is needed, and arrange certified translations — helping you avoid a "Non-Genuine" qualification flag, one of the most common causes of EP rejection.
Q: What if the candidate's documents are not in English?
All submissions to MOM must be in English. Certified English translations are required for foreign-language documents. VisaOne can assist with translation referrals — please contact our support team.
Ready to get started? Register your company on the VisaOne platform today.
Need help? Email our support team at [email protected].