Privacy Policy

We collect personal data necessary to provide our employment agency services. This information may be collected directly from you, from your prospective employer, or from third parties (e.g., background check providers, referees). Data collected includes:

• Personal Identifiers: Name, address, email address, phone number, date of birth, marital status, nationality, and photographs.
• Government-Issued Identifiers: Passport details, National Registration Identity Card (NRIC) or Foreign Identification Number (FIN) details.
• Professional Information: Resume/Curriculum Vitae (CV), employment history, educational qualifications, academic transcripts, professional certifications, and salary information.
• Background Information: Results from reference checks or educational verification checks, where applicable.

When you visit our website, we may automatically collect certain information via cookies and similar technologies to improve user experience. This includes:

• IP address, browser type, and operating system.
• Pages viewed, time spent on pages, and click data.

You can choose to disable cookies through your browser settings, though this may affect the functionality of our website.

We use the information we collect for the following purposes:

• Service Delivery: To prepare and submit work pass applications (e.g., EP, S Pass) to the Ministry of Manpower (MOM).
• Communication: To respond to inquiries, provide application updates, and send administrative notices (e.g., invoices).
• Verification: To verify your credentials with issuing institutions or third-party background screening vendors.
• Compliance: To fulfill our obligations under the Employment Agencies Act and other Singapore laws.

We do not sell your personal data. We may share your information with the following parties strictly on a need-to-know basis:

• Government Authorities: Primarily MOM, the Immigration and Checkpoints Authority (ICA), and other relevant bodies for visa processing.
• Your Employer/Prospective Employer: To facilitate the recruitment and pass application process.
• Third-Party Service Providers: Partners who assist with our operations (e.g., cloud storage providers, IT support, educational verification agencies). All service providers are contractually bound to keep your data secure.

In the course of providing our services, we may store your data on servers located outside of Singapore (e.g., utilizing cloud-based software). In such cases, VisaOne ensures that the recipient of the personal data is bound by legally enforceable obligations to provide a standard of protection that is comparable to that under the PDPA.

We rely on you to provide accurate, complete, and up-to-date personal data. VisaOne is not responsible for any application rejections or delays resulting from inaccurate or incomplete information provided by you. If your personal details change, please inform us immediately.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Specifically, under the Employment Agencies Act, we are required to retain certain records of job seekers and employers for a prescribed period (typically 1 to 3 years) even after our engagement ends.

We respect your choices regarding marketing communications. We will not send telemarketing messages to your Singapore telephone number listed on the Do Not Call Registry unless we have your clear and unambiguous consent, or if an exemption applies (such as an ongoing business relationship).

Subject to exceptions under the PDPA, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct any inaccurate data.
• Withdrawal of Consent: Withdraw consent for the use of your data. Please note that withdrawing consent may prevent us from proceeding with your visa application or providing further services.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by the "Last Updated" date at the top of this page.

If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact our Data Protection Officer (DPO) at:

Data Protection Officer
[email protected]